FAQ - All that you need to know

Get answers to all frequently asked questions about USB Lock and its features.

General Questions

  • What is USB Lock?

    USB Lock is a standalone application that lets you password protect and secure your USB drives, external hard drives, SD cards and all other external storage devices with a single click. It is completely PC independent and doesn’t require administrative privileges to operate. It is highly reliable with fully compatible with all 32 and 64-bit Windows operating systems. Its fastest and simplest portable locking keeps your drives from all type of data theft, data leak, viruses and malwares.
  • What should I do to protect USB drive after installation?

    After installation, simply double click the USB Lock.exe to launch the program from your removable device/drive. Set and confirm a password for the application, as well as a password hint. After you have set the password, click the ‘Protect' button to Lock and password protect your drive along with all the data stored on that drive.
  • What should I do to unprotect my data from portable drive?

    Accessing your data protected with USB Lock just require a single click. All you need to do is plug in your USB/External drive on a computer running any version of Windows operating system, run the USB Lock application, enter your password and click ‘Unprotect’ button. All your protected data will get unprotected instantly and will be visible on your drive. Please note that this data will not get protected automatically if you plug out your USB drive, and you have to protect it again, once you no longer need to access your files.
  • Do I need to run USB Lock every time to make my portable drive locked?

    Yeah! You always need to run the USB Lock application to protect or unprotect your data on any computer. To password protect your data, simply launch the application from your USB drive and enter password to lock your data on this device.
  • Can I protect data in any portable device like external drives and USB drives?

    Absolutely yes! You can easily protect any kind and size of your personal and sensitive data on any portable device with USB Lock. It uses patented locking and advance level protection system to powerfully protect USB drives, external hard drives, memory cards, flash drives, SD cards and any other external storage devices.
  • My USB or External drive is not showing any empty space after protecting it USB Lock, why?

    This is because when you protect your USB drive with USB Lock, the application hides the actual size of your drive so that nobody can find out the amount of data stored on that drive. This is a privacy feature, so that if anyone gets their hand on your drive, they will never be able to find what kind and size of data you have stored on this drive.
  • What happens if I remove the USB drive without protecting it again?

    If you use remove your USB drive from the computer before protecting it again, your data will remain completely unprotected and accessible for everyone. You have to make sure that once you do not need to access your files anymore, click ‘Protect’ button again and Lock your USB drive before plugging it out.
  • What happens to USB Lock if I format my USB flash drive?

    There is nothing to worry about if you ever need to format your drive. Simply download USB Lock and install it again on your USB drive. If you are licensed user, you will be able to use the same license key to register the full version.
  • What happens to my data if my portable drive gets stolen?

    If your portable drive is protected with USB Lock, you don’t have to worry about your data. It will keep your data completely secure and protected from all kind of data theft and data breaches. No unauthorized person can access your protected data without knowing the correct password. No matter, how much data is stored on a portable drive or USB thumb drive, USB Lock continues your data protection and locking until and unless unprotected with a correct password.
  • Someone deleted USBLock.exe from my device, how can I unprotect it now?

    Simply download the USB Lock from our website. Run the setup again and install the program on your USB drive or external storage device in which you have protected your data and then unprotect your data by entering correct password.
  • What operating systems does USB Lock support?

    USB Lock is fully compatible with all Windows operating systems and works flawlessly on Windows 10, Windows 8, Windows 7, Windows Vista and Windows XP, along with their 32 and 64-bit variants. USB Lock also supports all file systems like FAT32 and NTFS.
  • Does USB Lock keep my data protected on all platforms like MAC and Linux?

    Absolutely Yes! USB Lock will continue to protect your data no matter which operating system it is plugged it in. Your protected data will remain locked and protected in Mac and Linux operating systems.
  • Does USB Lock require administrative privileges to work?

    No, USB Lock does not require administrative privileges to operate. USB Lock perfectly password protect your USB flash drives and doesn’t entail any system requirement.
  • Will my data remain protected if I work in Windows Safe Mode?

    Yes! If your USB drive is protected with USB Lock, it will remain protected even if someone boots your computer in safe mode. You can also protect and unprotect your data, the way you normally does. This is because USB Lock protection also works in Safe Mode so that snoopers cannot switch to Safe Mode for an easy hack.
  • Does USB Lock also protect data from Viruses, Trojans, Worms, Spywares, etc.?

    Of course yes! Along with its one click password protection of your data from data theft and data leaks, USB Lock also prevent all type of viruses, Trojans and malwares from affecting your data in any way and there is no any way these types of programs can harm your protected data. Strong controls and adequate operations of USB Lock saves you from data leakage and saves your systems from any infections from computer viruses and other malicious software.
  • I have forgotten my Password. How can I get it back?

    Please contact our customer support at help@techapplet.com
  • How can I change my Password?

    You can change your USB Lock password any time you want. Simply Click 'Settings' icon on the title bar and you will see the option to change your password. Simply enter your old password and then set and confirm your new password. Passwords are case sensitive, make sure that you remember your new password.

USB Lock Sales

  • Is USB Lock Free?

    Yes, USB Lock is completely free for protecting up to 2GB of data on any USB or external storage device. If you need to protect more data, you can simply upgrade to pro version by purchasing a license.
  • Can I try the pro version before purchasing it?

    Absolutely, we always recommend our users to try the product before buying it, that’s what shareware is all about. To try the Pro version, simply click the ‘Try Pro’ button, enter your email address and click the ‘Submit’ button. Just exit the application and run it again, your Pro version is activated and you will be able to protect any amount of data.
  • How can I use this program after the trial period?

    To continue using USB Lock for unlimited number of times, you will have to buy a license to register the pro version. Simply go to http://www.techapplet.com/store and get your license key.
  • How can I unprotect my data after the trial period ends?

    Even if your trial period is expired, you will always be able to unprotect your data in the same way as you used to do it before expiry. Unprotect function will always be available, even after the evaluation period has expired so that you may get the data to normal work even after the trial period expiry.
  • Can I buy the program without first trying the evaluation version?

    Yes! You can purchase the application any time in order to get your entire data password protected and secured without a break. TechApplet always prioritize its users' satisfaction rather than capital. Therefore, we recommended you to try the USB Lock first before purchasing. If you are happy with it, then pay us and register and gets comprehensive and unlimited number of times protection.
  • Can I use a single license for multiple portable drives/devices?

    Please note that a single license allows the program to be run on ONE device only. If you need to install USB Lock on more than one drive, you need to purchase the same number of license. Please note that even with a single license, you can use your USB/External drive on any number of computers to Protect and Unprotect your data.
  • Do you have any discounts for Multiple Licenses?

    Yes, we do offer different types of discount on purchasing multiple licenses, and it depends on the number of license that you wish to purchase. We also offer huge discounts for educational purposes and non-profit organizations. To get your discount, please contact us through our website’s contact us form or send an email to help@techapplet.com
  • How do I get the latest version update?

    Please visit our website www.techapplet.com and go to USB Lock product page to check for the updated USB Lock version or the latest release.
  • What is the difference between free version and Pro version?

    The Pro version of USB Lock allows you to use the application for unlimited period of time, with no limit on the size of data that you can protect with it. The free version allows you to protect up to 2GB of data on a USB device of any size.
  • Will upgrading or reinstalling USB Lock causes any type of loss of my protected data?

    Upgrading to the latest version or reinstalling USB Lock will NOT harm or damage your protected data in any way. You will be able to access your password protected data after entering correct password even after installing a newer version. You can overwrite the new version of USB Lock on to the older version. Please note that you can only update your version when your USB drive is in unprotected state.

Privacy and Security Questions

  • Will you ever sell my contact details to a third-party?

    Never! TechApplet will NEVER use, sell or share your information with anyone. For more information, view our privacy policy.
  • Are your payment gateways PCI Complaint?

    Yes! We are pleased to be PCI DSS compliant, as part of our commitment to play an important role towards embracing secure online data transfer best practices. With able leadership and a solid background in the industry of data security, our top most priority and true promise is to maintain our customers' data confidential with compliance standards.
  • Is your order site secure? Is my Credit Card info safe on this site?

    Yes, all our orders are handled by professional third party e-commerce services to ensure that there are no breaches and leaks in the payment process. These services are globally recognized and trust by millions of customers and publishers worldwide. All the information including your personal information and payment information is always transferred over SSL (Secure Socket Layer) connection, which is designed to provide government level security for your credit card transactions.